FAQ

Need To Know More Before Applying?

Only Namibian citizens qualify for a payday loan. You must be permanently employed with a regular income and bank account into which your salary is deposited monthly. You must be over the age of 18 and also have a valid email address and cell phone number so that we can keep in touch while the loan is being processed.

You can use your smartphone or our website (recommended) or directly visit our Rundu branch. Alternatively, call us on +264 81 289 4207.

You can borrow between N$ 500 and N$ 3000. This is a 30-day loan which is payable on your next pay date.

The monthly interest rate for payday loans is 30%. For better understanding, make use of our calculator on this website by selecting an amount you want to borrow and the repayment date. The system will automatically work out the total amount (including interest) that you will be required to pay on your payday.

Urban Cash Lovers use modern and advanced software to make the decision process on your loan as quick as possible. We will notify you by SMS or email if your cash loan is approved or not.

The payday loans are paid out on the day of approval. It usually takes less than 24 hours to get approved. When your loan is approved, we will ensure that your cash is transferred into your bank account via Electronic Funds Transfer (EFT).

Urban Cash Lovers will collect payment(s) from your bank account via debit order on the date as specified by you. This date is your next payday. All you need to do is ensure that the required funds are available in your account. Non-payment can lead to a 5% fee being added.

You’re not in trouble just yet. Please contact us as soon as possible if you are going to default on a payment so that we can discuss your situation and work on a mutually beneficial outcome. Call us on +264 81 289 4207 or email us at info@urbancashlovers.com.na.

Responsible lending means that we will not grant anyone a loan who will not, within reason, be able to repay it. As an authorised financial service provider registered with the Namfisa, Urban Cash Lovers is in full compliance with all relevant legislative requirements around short- term loan finance. We pride ourselves in our innovative service which offers you, the customer complete transparency when making the decision to apply for loan finance. We will only grant loans that will not affect our clients negatively over the course of their repayment.

To this ends we have made the process as easy to understand as possible. All fees associated with loan repayments are noted upfront and our documentation is easy to access and simple to understand. Our quotations are clear and valid for five days from their delivery and we will run credit checks of all applicants with the Credit Bureau to ensure that they are capable of repaying loans granted. All loan applicant will also receive our assessment and feedback on their loan requests.

We have tried to answer as many questions as possible through our comprehensive FAQ sections. If you are still feeling left in the dark, why not give us a call on +264 81 289 4207 or drop us an email us at info@urbancashlovers.com.na.

Only Namibian citizens qualify for a payday loan. You must be permanently employed with a regular income and bank account into which your salary is deposited monthly. You must be over the age of 18 and also have a valid email address and cell phone number so that we can keep in touch while the loan is being processed.

You can use your smartphone or our website (recommended) or directly visit our Rundu branch. Alternatively, call us on +264 81 289 4207.

You can borrow between N$ 500 and N$ 3000. This is a 30-day loan which is payable on your next pay date.

The monthly interest rate for payday loans is 30%. For better understanding, make use of our calculator on this website by selecting an amount you want to borrow and the repayment date. The system will automatically work out the total amount (including interest) that you will be required to pay on your payday.

Urban Cash Lovers use modern and advanced software to make the decision process on your loan as quick as possible. We will notify you by SMS or email if your cash loan is approved or not.

The payday loans are paid out on the day of approval. It usually takes less than 24 hours to get approved. When your loan is approved, we will ensure that your cash is transferred into your bank account via Electronic Funds Transfer (EFT).

Urban Cash Lovers will collect payment(s) from your bank account via debit order on the date as specified by you. This date is your next payday. All you need to do is ensure that the required funds are available in your account. Non-payment can lead to a 5% fee being added.

You’re not in trouble just yet. Please contact us as soon as possible if you are going to default on a payment so that we can discuss your situation and work on a mutually beneficial outcome. Call us on +264 81 289 4207 or email us at info@urbancashlovers.com.na.

Responsible lending means that we will not grant anyone a loan who will not, within reason, be able to repay it. As an authorised financial service provider registered with the Namfisa, Urban Cash Lovers is in full compliance with all relevant legislative requirements around short- term loan finance. We pride ourselves in our innovative service which offers you, the customer complete transparency when making the decision to apply for loan finance. We will only grant loans that will not affect our clients negatively over the course of their repayment.

To this ends we have made the process as easy to understand as possible. All fees associated with loan repayments are noted upfront and our documentation is easy to access and simple to understand. Our quotations are clear and valid for five days from their delivery and we will run credit checks of all applicants with the Credit Bureau to ensure that they are capable of repaying loans granted. All loan applicant will also receive our assessment and feedback on their loan requests.

We have tried to answer as many questions as possible through our comprehensive FAQ sections. If you are still feeling left in the dark, why not give us a call on +264 81 289 4207 or drop us an email us at info@urbancashlovers.com.na.

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Complaints

At Urban Cash Lovers, we take customer satisfaction seriously and are glad to hear from you. In order for us to improve on our service delivery, we cannot live without your feedback. We take it upon ourselves to make things right by trying to resolve any issues you may have.

If your experience with our company has not met your expectations, please let us know your questions, comments or complaints by submitting a request online or at the branch.

Please click on the button below to complete the online complaints submission form:

Urban Cash Lovers

Urban Cash Lovers is a micro-lending business that specialises in issuing payday loans to individuals not exceeding N$ 3000. We are licensed and regulated by the Namibia Financial Institutions Supervisory Authority (NAMFISA).